Return Policy

Please note that by submitting an order, you agree that you have read and accepted all terms of our Return and Shipping Policies.  

Warranty

E-Z Anesthesia, Euthanex and all members of the E-Z Systems family, stands behind our equipment. E-Z Systems will happily cover defects in materials and/or workmanship in our products for one year from the date of purchase. For full details of our warranty policy, please contact  Customer Care.

 

To our valued customers, please note the following in the event a return is necessary: E-Z Systems Inc. guarantees these items to be free of manufacturing defects that would affect their use.  In the event a package is returned to us, the original shipping paid at the time of the order will not being reimbursed and an additional $10 fee will be deducted from the refund to cover the freight charges if you refused the package.

ANY shipping claim or discrepancy has to be reported within 30 days after the placing the order. Beyond the 30 days, no claim will be accepted, and no refund will be issued.

 

How to cancel your order?

If you wish to cancel an order placed on the same day, please call our toll free number 877-559-0159 from 9:00 am-3:00 pm EST.  For orders placed during the weekend, please contact E-Z Systems Inc. as soon as possible on Monday morning.  You may also email cancellations to info@ezsystemsinc.com but it is advisable to speak to a representative. We will attempt to cancel your order if it has not already shipped, but we cannot issue any credit until the cancellation has been confirmed by the E-Z Systems Inc. shipping department.

 

How can I return a Product?

A 15% restocking fee will be charged on all returns, and shipping is nonrefundable.

Please contact Customer Care for assistance. 877-559-0159

Once we receive your item(s), you will receive a refund provided that the item(s) that you’ve returned have/has met all criteria that were posted in our Return Policies. Please allow 2-3 billing cycles for your credit to be posted into your credit card statement. When you are mailing a return back, we strongly suggest you request a tracking or delivery confirmation number from your carrier.  FedEx has tracking numbers, and the US Postal Service offers delivery confirmation numbers.  Having a tracking number will help expedite your return, and act as your proof that the return has been sent.  In the event that your package is delayed, this will assist our warehouses in tracking your return.